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SHIPPING AND DELIVERY POLICY
COVID-19 – Shipping Delays: First and foremost, we would like to express that the safety and health of our employees and customers is always our top priority.
As COVID-19 continues impacting a majority of countries around the globe, Astroworld Merch is closely monitoring and implementing protocols issued by local and state officials to ensure we do our part in preventing the spread of the virus.
Orders may be delayed by 5-10 business days for US domestic and up to 2 weeks for international destinations on top of estimates given below. We truly appreciate your understanding and patience while we all continue to navigate COVID-19 and it’s outcomes. We hope you and your families are staying healthy, safe, and we look forward to shipping you your order soon!
The time for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check, and packaging. All orders are usually sent to our fulfillment team for dispatch within 3-5 business days after the order is placed and payment is received (Delays may occur)
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.
USA
Standard Shipping: 7-10 Business Days for delivery (IF YOUR ITEM IS IN STOCK)
Priority: 3-5 Business Days for delivery (IF YOUR ITEM IS IN STOCK)
AUSTRALIA, New Zealand, CANADA
Standard Secured Shipping & Insurance takes 2-6 Weeks for delivery (IF YOUR ITEM IS IN STOCK)
U.K & EUROPE
Standard Secured Shipping & Insurance takes 2-6 Weeks for delivery (IF YOUR ITEM IS IN STOCK)
Others Countries
Standard Secured Shipping & Insurance takes 2-8 Weeks for delivery (IF YOUR ITEM IS IN STOCK)
**Some product might shipped out separately and arrive on difference time because we have warehouse from difference location. **
Note that for some countries, shipping may take longer than estimated.
The depending volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is the sacrifice is the quality of our products. Thanks for understanding.
Changes Request
If you need to make changes to your order, please email us within 24 hours of placing your order and we will be happy to make the required changes. If your order has already been shipped we will not be able to change it, unfortunately. Please make sure to check you have selected the right size and color to avoid disappointment.